Privacy Policy

Last updated: May 2026

1. Who We Are

iClaims Expert Ltd ("we", "us", or "our") operates the website iclaimsexpert.uk. We are a claims management company registered in England & Wales (Company No: 10285063). Our registered address is 70a St Helens Road, Bolton, BL3 3NP.

We are authorised and regulated by the Financial Conduct Authority (FCA) under Firm Reference Number 837559 in respect of regulated claims management activities (specifically housing disrepair claims).

2. Information We Collect

We may collect different types of information when you interact with our site, including:

Personal information you provide directly:

For example, when you fill out a form or contact us, we may collect your name, email address, phone number, and any details you choose to share, including details regarding your potential claim (e.g. landlord details, vehicle finance details, address information).

Automatically collected data:

We and our service providers may collect usage information automatically, such as your IP address, browser type, device type, pages you visit, and how long you spend on our site.

3. How We Use Your Information

We use the data we collect for:

• Responding to your enquiries and requests.
• Assessing your eligibility for a housing disrepair or car finance claim.
• Providing and improving our services.
• Referring you to an independent professional solicitor if appropriate.
• Personalising your experience on the site.
• Analysing site traffic and usage for internal analytics.
• Complying with legal and regulatory obligations.

We do not sell your personal data to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to make our website work better for you. Cookies help us remember your preferences, analyse website performance, and deliver a more tailored experience.

Most browsers allow you to control cookies through settings. Disabling cookies may limit certain features of the site.

5. Third-Party Services

Some tools or plugins on our site (such as analytics services) may collect information independently. These third parties have their own privacy practices, and we encourage you to review their privacy policies directly.

6. How We Protect Your Information

We use reasonable administrative, technical, and security measures to help protect your information. No system can be completely secure, so we cannot guarantee absolute protection, but we work hard to safeguard your data.

7. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this policy or as required by applicable law. Specific retention periods depend on the nature of the data and the reason it was collected.

8. Your Rights and Choices

Under the UK General Data Protection Regulation (UK GDPR), you may have rights related to your personal data, including:

• Accessing the personal information we hold about you.
• Requesting correction or deletion of your data.
• Restricting or objecting to certain processing of your data.
• Choosing not to receive marketing communications.

If you would like to exercise any of these rights, please contact us using the details below.

9. Changes to This Privacy Policy

We may update this policy occasionally. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of the site after changes means you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@iclaimsexpert.uk
Phone: 01204 924433
Address: 70a St Helens Road, Bolton, BL3 3NP